Return & Refund Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

To process your request, we may require clear photos or videos showing the issue. Once approved, we will provide either a replacement or a full refund at our discretion.

Refund Process

After your refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• The item has been used, damaged by the customer, or is not in its original condition.

• The return request is made more than 14 days after delivery.

• The customer entered an incorrect shipping address.

• Shipping delays caused by customs, weather conditions, or shipping carriers.

• Orders marked as delivered by the shipping carrier.

• Change of mind after the order has been shipped.

• Minor packaging damage that does not affect the functionality or condition of the product.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and therefore cannot be canceled.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Chargebacks & Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting our support team, we reserve the right to provide all relevant order information, tracking details, and communication records to the payment provider as evidence of successful fulfillment.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team. We are committed to resolving all issues fairly and promptly.